> An example of creating a Hub of the community...
Market Street Pharmacy (Hyde)
The Hub pharmacy acquired this pharmacy on 4th January 2016 from HBS Pharmacy.
It is an extended hour’s pharmacy open until late every day of the year. It is located on Market Street in Hyde town centre, with two surgeries located to the rear of the premises across a large public car park and one surgery to front of the pharmacy across Market Street.
The pharmacy therefore has two entrances at both the front and rear of the premises.
The local competitive environment is strong with five pharmacies owned by three national multiple pharmacy operators within 400m. Two of the competitors also have front and rear entrances onto the rear car park and Market Street. Due to an excellent prior relationship with HBS they agreed to the Hub pharmacy applying for the pharmacy contract regulatory changes prior to legal completion, so we were able to plan and then progress the re-branding exercise without any delays.
We therefore had already received quotations for the works and drawn up a programme of works prior to legal completion. HBS liked the previous Medicx Pharmacy designs so much they had adopted certain elements from it for their own design, making this re-brand to a Hub pharmacy easier to complete and reduced the cost. T3 Pharmacy Design carried out a survey in December and drew up the existing layout so we had something accurate to work from when planning the changes.
We completed the following works during a four week period using one of our normal Shop-Fit partners Tek Contracts along with our regular electrical contractor Spektrum:
• Install new Positive Solutions dispensary computer kit with additional terminals
• Install the Hub pharmacy internal reporting IT system
• Safety and functional checks on electrical systems and intruder / fire alarms
• Re-decorate to Hub brand colours
• Redesign the patient flow to allow all patients to access one reception point
• Introduce a new waiting area with associated patient information displays
• Amend and re-position the LCD screen above the reception point to display the Hub Vision information screen as well as a rolling news programme
• Replace all interior and exterior signage
• Introduce new patient service information boards within the pharmacy
• Introduce all the Hub pharmacy branded patient leaflets and associated stationery
• Fit out the vacant adjacent unit to a shell specification to allow for expansion capacity within the next 12 months
• Re-merchandise the pharmacy, phasing out non-core ranges and introducing new healthcare ranges such as Active Minds and Aids for Independent Living
• Lease and wrap new van to the Hub specification
• Re-profile existing and recruit additional staff
• New uniforms for all staff
• Review all suppliers and change to Hub pharmacy partners where applicable.
View of interior from front entrance
View of reception counter
Interior of adjacent unit for future expansion